Return Policy

Important Disclaimer: It is the client’s responsibility to inspect their products at the time of delivery. If damage or shortage is discovered afterward, ScaffoldMart must be notified within the following 36 hours. Our immediate course of action is to check our warehouse photographs, if we find we are at fault we make it right, immediately and free astray. Otherwise, we assess these instances on a case-by-case basis to determine the best course of action.

Reasons for Returns: Customers may initiate returns for the following reasons:

  1. Damaged goods
  2. Wrong item received
  3. Not satisfied with the product

Timeframe for Returns: ScaffoldMart must be notified within 36 hours of delivery to initiate a return.

Condition of Returned Items: Items must be returned in complete and new condition.

Return Process for Damaged Goods: In the case of damaged goods, clients should be prepared to provide photographs of the products to corroborate their accounts with the carrier. If we believe we can win a claim, we often ship replacements immediately and free astray.

Return Shipping for Unsatisfied Customers: If a client is not satisfied with their products, they can be returned to ScaffoldMart at the client’s expense. A refund will not be awarded until the products have reached ScaffoldMart in complete and new condition. All refunds are subject to a 20% restocking fee, to be determined upon review of the products.

Contact Information for Returns: For returns, clients may contact Janet at or call 1-866-900-0983.

Refund Method: Refunds will be issued to the original payment method.