Make it Right Guarantee
We are honest businessmen, and we stand by this product line. We operate a limited, “Make it Right” guarantee. Our products are warrantied for the first year after purchase against any and all defects that arise as a result of material defect or workmanship. We pour over the details to bring you quality scaffolding, if you find an error in manufacture or a defect in materials please notify us immediately. If we determine that we are indeed at fault, we will make it right, immediately and free astray.
Damaged/Missing Freight
Before any products leave our warehouse they are photographed exactly as they will ship, minus the final shrink-wrap on pallets. We do this to certify that the products are complete and free of damage. If you place an order with us and your products arrive damaged or incomplete, it is imperative you mark the damage or shortage on the Driver’s Delivery Receipt or Original Bill of Lading and accept the freight. However, never accept any damaged or incomplete freight without marking it on the Delivery Receipt or BOL, this is standard procedure and you have every right to do so. If your delivery driver refuses to allow you to note the damage, call us immediately at 866-900-0983.
Concealed Damage/Shortage
It is the client’s responsibility to inspect their products at the time of delivery. If damage or shortage is discovered afterward, ScaffoldMart must be notified within the following 36 hours. Our immediate course of action is to check our warehouse photographs, if we find we are at fault we make it right, immediately and free astray. Otherwise, we assess these instances on a case-by-case basis to determine the best course of action. Clients should be prepared to provide photographs of the products, possibly multiple or specific photographs in order to corroborate their accounts with the carrier. If we believe we can win a claim, we often ship replacements immediately and free astray.
Return Policy
If a client is not happy with their products, they can be return shipped to ScaffoldMart at the client’s expense, and a refund for the returned products will be applied as appropriate based on the original method of payment. Refund will not be awarded until the products have reached ScaffoldMart in complete and new condition. All refunds are subject to a 20% restocking fee, to be determined upon review of the products.